ug88 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") is issued by ug88 ("ug88", "we", "us", or "our") and applies to all personal data collected through the ug88 website at ug88.lat, its subdomains, and all related services, games, and communications (collectively, the "Platform").

ug88 is committed to protecting the privacy and personal data of all players, including the many Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines who use our platform. This Policy has been prepared in alignment with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account on ug88 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

For the purposes of the Philippine Data Privacy Act and applicable data protection legislation, ug88 is the data controller responsible for your personal data collected through the Platform. As data controller, ug88 determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our data privacy team using the contact details provided in Section 14 of this Policy.

ug88 collects personal data from you directly when you register, use, or interact with the Platform, and automatically through the operation of the Platform. The categories of personal data we collect are described below.

ug88 uses the personal data it collects for the following purposes:

• Account Management: To create, manage, and maintain your ug88 player account, including verifying your identity and age (21+) at registration;
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, Maya, and local bank channels, and deliver the core gaming services of the Platform;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorized account access, and other prohibited conduct;
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR requirements, anti-money laundering obligations, and any lawful requests from competent authorities;
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, enforce deposit limits and self-exclusion orders, and provide responsible gaming support;
• Customer Support: To respond to your inquiries, complaints, and support requests submitted via live chat or email;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time;
• Platform Improvement: To analyse usage patterns, conduct testing, and improve the functionality, security, and user experience of the ug88 Platform.

ug88 processes your personal data on one or more of the following legal bases, as applicable under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and ug88 — i.e., to provide you with access to the Platform and its services;
• Legal Obligation: Processing is necessary for ug88 to comply with applicable laws and regulatory requirements, including KYC, anti-money laundering, and PAGCOR compliance obligations;
• Legitimate Interests: Processing is necessary for the legitimate interests of ug88, including fraud prevention, Platform security, and business analytics, provided those interests are not overridden by your data protection rights;
• Consent: Where processing is based on your explicit consent — such as for certain marketing communications — you may withdraw that consent at any time by contacting ug88 support or updating your account communication preferences.

ug88 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment Processors: GCash, Maya (PayMaya), BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals;
• Game Providers: Third-party game developers whose games are available on the ug88 Platform, to the extent necessary to operate those games;
• Identity Verification Services: KYC and age-verification service providers used to verify player identity and age compliance;
• IT and Infrastructure Providers: Cloud hosting, data storage, and technical service providers who process data on behalf of ug88 under strict data processing agreements;
• Regulatory and Law Enforcement Authorities: Philippine government agencies, PAGCOR, the Anti-Money Laundering Council (AMLC), or law enforcement authorities where disclosure is required by law or court order;
• Professional Advisers: Legal, accounting, and compliance advisers bound by professional confidentiality obligations.

ug88 uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and collect analytics data. A cookie is a small text file stored on your device when you visit the Platform.

The types of cookies used by ug88 include:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and securing your account access. These cannot be disabled without impairing Platform functionality;
• Analytics Cookies: Used to understand how players use the Platform — which pages are visited most frequently, how long sessions last, and where players navigate from. This data is aggregated and anonymised;
• Preference Cookies: Used to remember your language and display preferences across sessions.

You may control or disable cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the Platform. ug88 does not use cookies for advertising profiling purposes or to track your activity on other websites.

ug88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention principles apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements;
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the AMLC and BSP regulations;
• KYC Documentation: Identity verification documents are retained for the duration required by applicable law, typically five (5) years following account closure;
• Support Communications: Customer support records are retained for up to two (2) years from the date of the relevant interaction;
• Technical and Usage Data: Aggregated analytics data may be retained indefinitely in anonymised form. Individual technical logs are typically retained for ninety (90) days.

When personal data is no longer required, ug88 will securely delete or anonymise it in accordance with industry best practices.

ug88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ug88 Platform;
• Encrypted storage of sensitive account data, including passwords (stored as salted cryptographic hashes, never in plain text);
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Two-factor authentication (2FA) available to all players for additional account security.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ug88:

• Right to be Informed: You have the right to be informed of how your personal data is being collected, used, and processed — which is the purpose of this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data ug88 holds about you, along with information about how it is processed;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held about you;
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, subject to ug88's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your personal data in a structured, machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that ug88 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact ug88's data privacy team at the email address provided in Section 14. We will respond to all verified data subject requests within thirty (30) calendar days.

The ug88 Platform is strictly intended for adults aged 21 years and above in accordance with Philippine gaming regulations. ug88 does not knowingly collect personal data from individuals under the age of 21.

As part of the registration process, ug88 requires applicants to confirm their age and, where required by KYC procedures, to submit government-issued identification to verify that they meet the 21+ age requirement. Any account found to have been created by a person under the age of 21 will be immediately terminated and any deposits will be refunded in accordance with applicable law.

If you have reason to believe that ug88 has inadvertently collected personal data from a person under the age of 21, please contact us immediately using the details in Section 14 so that we can take appropriate action.

ug88 primarily processes and stores personal data within infrastructure serving the Philippine market. In certain circumstances, personal data may be transferred to or accessed by service providers or game providers located in other countries, including but not limited to Malta, Isle of Man, or other jurisdictions where our technology partners are based.

Where such transfers occur, ug88 ensures that adequate safeguards are in place to protect your personal data, including contractual data protection clauses with the recipient. We will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without your explicit consent or appropriate contractual safeguards.

ug88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform operations. We will notify you of material changes via the contact details registered on your ug88 account and by posting the updated Policy on the Platform with a revised effective date.

Your continued use of the ug88 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to remain informed about how ug88 protects your personal data.

For all data privacy matters — including data subject rights requests, privacy complaints, or general inquiries about this Policy — please contact the ug88 data privacy team:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the ug88 website
• Coverage: Serving players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines

If you are not satisfied with ug88's response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act of 2012.